You've already provided all the core information needed for a transparent and compliant Shipping Policy in France (as required by the French Consumer Code).

Here is the complete Shipping Policy for Renov'trott, structured and formatted to maximize clarity and customer trust.

---

 

🚚 Shipping Policy – Renov'trott

 

This Shipping Policy outlines our process for handling, shipping, and delivering your specialized bicycle tools. It is designed to provide complete transparency regarding your order from the moment of purchase until delivery.

 

1. Delivery Area and Shipping Costs

 

• Delivery Zone: Renov'trott currently ships exclusively within France (Metropolitan and DOM-TOM).

• Shipping Method: We use a single, reliable method named "Free Shipping".

• Shipping Cost: We proudly offer 100% free shipping on all orders. There are no minimum order requirements or hidden fees for delivery.

 

2. Order Processing and Handling Time

 

• Business Days: Our operations run from Monday to Friday (excluding public holidays).

• Order Cut-Off Time: Our daily cut-off time is 05:00 pm (17h00). Orders placed after this time are considered received on the next business day.

• Processing Time: All orders are processed, packed, and prepared for dispatch within 1 to 3 business days from the time the order is placed (or the next business day if placed after the cut-off time).

 

3. Delivery and Transit Times

 

The total delivery window is the sum of the processing time and the transit time.

Stage	Timeline	Details
Processing Time	1 – 3 Business Days	Time taken for order verification, quality check, and packaging at our Laval, France location.
Transit Time (Free Shipping)	5 – 9 Business Days	Time taken for the carrier to transport the package from our facility to your delivery address.
Estimated Total Delivery Time	6 – 12 Business Days	The total estimated time until your order reaches you.

Important Note on Delays: While we strive to meet these estimates, delivery times are estimates only and are not guaranteed. External factors (such as peak seasons, public holidays, or unexpected carrier delays) may occasionally cause minor variations.

 

4. Order Confirmation and Tracking

 

• Shipment Confirmation: Once your order is processed and dispatched, you will receive a Shipping Confirmation Email.

• Tracking Number: This email will contain your tracking number and a link to track your order in real-time. Please allow 24 to 48 hours for the carrier's tracking system to update and display information.

 

5. Handling of Damages and Lost Items

 

We are responsible for the proper performance of the contract throughout the command-transport-delivery chain (Article L. 221-15 of the French Consumer Code).

• Damaged Items: If your order arrives damaged, please contact us immediately at support@renovtrott.com with your order number and photos of the damage. We will arrange a replacement or issue a refund as per our Returns & Refunds Policy.

• Lost Items: If tracking information confirms non-delivery beyond the 12-business-day window, please contact us. We will investigate the issue with the carrier and, if the package is confirmed lost, we will initiate a re-shipment or a full refund.

 

6. Contact Information for Shipping Inquiries

 

For any questions regarding your shipment or this policy, please contact us:

• Email: support@renovtrott.com

• Phone: +33 7 52 69 38 99

• Business Hours: Monday - Friday, 10:00 am - 07:00 pm