❓ Frequently Asked Questions (FAQ) – Renov'trott

Welcome to the Renov'trott FAQ page! We've gathered the most common questions about ordering, shipping, returns, and support to help you quickly find the information you need.

🛒 Ordering and Payment

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and JCB. We also offer secure payment processing through PayPal.

What is your order cut-off time?

Our order cut-off time is 05:00 pm (17h00). Orders placed after this time will be processed starting the next business day.

Do you accept international orders?

No. Currently, Renov'trott only ships to France.

How long does it take to process my order?

We process all orders quickly. Processing time is typically 1 to 3 business days.

📦 Shipping and Delivery

What is your shipping method?

Our exclusive shipping method is called "Free Shipping".

What are the shipping costs?

All shipping costs within France are totally free for the customer.

What is the total delivery time?

The total delivery time is the sum of processing time (1–3 business days) and transit time (5–9 business days), resulting in an estimated total of 6 to 12 business days.

Can I track my order?

Yes, once your order is processed and shipped, you will receive a confirmation email containing tracking details for the "Free Shipping" method.

🔄 Returns and Refunds

What is your return policy?

We offer a flexible 30-day return policy. You have 30 days from the date you receive your item to initiate a return request.

How do I start a return?

Please contact us via email at support@renovtrott.com or call us at +33 7 52 69 38 99 to receive your return instructions.

Who pays for return shipping?

The customer is responsible for covering return shipping costs.

How long does a refund take?

Once we receive and inspect your returned item, we will process your refund to your original payment method. This typically takes 5–10 business days to appear in your account.

📞 Contact and Business Information

How can I contact customer support?

You can reach us by phone or email during business hours:

• Phone: +33 7 52 69 38 99

• Email: support@renovtrott.com

What are your business days and hours?

We are open Monday to Friday from 10:00 am to 07:00 pm (Paris Time).

Where is Renov'trott located?

Our registered business address is 54 Rue Bernard le Pecq, 53000 Laval, France.